CLEARANCE STOCK

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CONCEPT PROMISES

In 2019, we set ourselves the goal of coming up with the market leading service promise. This service package would go further in terms of Customer service to surpass both what we had done and that of our competitors. Everything is built to give you, our customers, the very best service available. For further Information please contact sales@conceptproductsltd.co.uk or call 01458 274020.

1
OPENNESS and HONESTY will always come first in how we deal with each other, our customers and our suppliers.
2
We all take RESPONSIBILITY for what we do and how we act and behave.
3
We EMBRACE CHANGE when change is necessary to improve our staff, customer and supplier experience.
4
We treat everyone we encounter with FAIRNESS and RESPECT.
5
We hold each other ACCOUNTABLE for upholding and living our promises.
6
We are leaders, not followers, in being an ENVIRONMENTALLY FRIENDLY and RESPONSIBLE company.
7
SUCCESS is celebrated and shared – by owners, staff and local community projects.

THE CONCEPT CUSTOMER SERVICE PROMISES

At the same time the Concept Promises was launched the customer service team introduced their Customer Service Promises. As Concept Products changes and grows as a business these promises are to help us offer the best service we can provide and do everything we can to help you, no matter your query.

Our service Promises are as follows:-

NEXT DAY DELIVERY ON ALL STOCKED ITEMS ORDERED BEFORE 12PM
This service promise is a market leading service for our industry. Where time is of the essence order with confidence knowing you will have it the next day. Products that can be delivered next day are clearly marked “Next Day”.
7 DAY TURNAROUND ON BRANDED WORKWEAR FROM ARTWORK APPROVAL
Our branding department continues to grow year on year due to the speed to which we can turnaround workwear. Again, this is a market leading service that marks us apart. Rest assured the speed never compromises the quality of what we do! We have a carefully thought out quality control procedure to ensure quality is never compromised over time.
WE WILL ALWAYS RESPOND TO ANY CUSTOMER ENQUIRY WITHIN 1 HOUR OF IT BEING RECEIVED
This market leading promise allows you to get a quick reply to your enquiry whether that be by phone or email. One of our friendly Customer service team will deal with your enquiry quickly and efficiently.

These are the values and promises we live by and we make a commitment to only pursue business interests and practices that align with and support the promises.

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